Shipping policy

Shipping Range

Countries: We currently ship within the Continental United States of America. We cannot ship to P.O. boxes, Alaska, Hawaii, military bases, or diplomatic locations.
Future Expansion: We are considering expanding our shipping areas in the future. Please check back for updates.

Within the continental United States: Enjoy free shipping on all orders unless stated otherwise on the product page.
No Hidden Fees: All shipping costs are clearly stated at checkout.

Processing Time: Orders are processed within 1-2 business days (Monday to Friday).
Order Cutoff: Orders placed by 5:00 PM Eastern Standard Time will be processed the same day; orders after 5:00 PM will be processed on the next business day.
Weekend Orders: Orders placed on weekends are processed on the next business day.

Estimated Transit Time: 5-7 business days for delivery.
Total Delivery Time: Including processing time, expect delivery within 6-9 business days.
Note: Delivery times are estimates and may vary due to factors like weather and transportation issues.

Reliable Couriers: We ship via DHL and FedEx. Other courier services may be used when necessary.
Insured Shipments: All shipments are insured. Contact our customer service if your package is lost or damaged during transit.
Eco-Friendly Packaging: We use sustainable packaging materials to minimize our ecological footprint.

Tracking Information: After purchase, you will receive an email with your tracking number and the courier's name.
Track Your Order: Visit our tracking portal, enter your tracking number, and see real-time updates. Track Here.
Need Help? Contact our support team for any tracking questions. Contact Us.

Reporting Missing Items: If items are missing from your package, please contact our customer service within 7 days of receiving your package at support@quenlo.com.
Resolution: We will investigate and resolve the issue as quickly as possible, either by sending a replacement or offering a refund.

Returns: Returns are accepted within 30 days of the delivery date.
Final Sale Items: Products marked as "Final Sale" at the time of purchase are strictly non-refundable and not eligible for return.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or not as described. In such cases, Quenlo will cover the return shipping.
Refunds: Refunds will be processed within 7 business days of receiving the return and applied to the original payment method.
Please refer to our full Return & Refund Policy for full details.

No Restocking Fee: We do not charge a restocking fee for any returns.

Defective Products: There is no cost for return delivery if the product is defective, incorrect, or damaged during transit.
Customer Remorse: If you return an item due to a change of mind, you will be responsible for the actual cost of return delivery.