Terms of service

OVERVIEW

This website is operated by Quenlo. Throughout the site, the terms “we”, “us” and “our” refer to Quenlo. Quenlo provides this website—including all information, tools, and services available—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, policies, or notices referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, browsers, vendors, customers, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use or access of the website following any changes constitutes acceptance of those changes.

Our online store is hosted on WordPress, which provides us with the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that any content you provide (except for credit card information) may be transmitted unencrypted and may involve (a) transmissions over various networks and (b) changes to conform to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided without our express written permission.

The headings used in this agreement are for convenience only and will not affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We do not guarantee that information on this site is accurate, complete, or current. All material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may include historical information that is not current and is provided solely for your reference. We reserve the right to modify the content of this site at any time, without an obligation to update any information, and you agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS, SHIPPING, AND ORDER FULFILLMENT

Certain products or services may be available exclusively online through the website. These products or services may be subject to limited quantities and are offered for sale only in accordance with our Return & Refund Policy, which is incorporated herein by reference. Please review our Return & Refund Policy for details regarding returns and refunds.

We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your monitor’s display of any color will be completely accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis and may limit the quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service is void where prohibited.

We do not warrant that the quality of any product or service purchased from us will meet your expectations or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may notify you by contacting the email address and/or billing information provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all orders made through our store. You agree to promptly update your account and other information (including your email address, credit card numbers, and expiration dates) so that we can complete your transactions and contact you as needed.

SECTION 7 – SHIPPING, DELIVERY, AND RETURNS

All orders are subject to shipping and delivery terms as indicated on our website at the time of purchase. We strive to deliver your orders in a timely manner, but shipping times may vary depending on your location and other factors beyond our control.

For details regarding our return process, please refer to our Return & Refund Policy, which is incorporated herein by reference. This policy outlines your options for returns, refunds, or exchanges, including the 30-day return window and the conditions under which items may be returned.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control, input, or monitoring. You acknowledge and agree that such tools are provided “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement by us. We assume no liability for your use of any third-party tools.

Any use of third-party tools is at your own risk, and you should familiarize yourself with the terms provided by the relevant third-party provider.

SECTION 9 – THIRD-PARTY LINKS

This site may contain links to third-party websites or resources. These links are provided solely for your convenience, and their inclusion does not imply any endorsement or association with the linked site. We are not responsible for the content or availability of these third-party sites and assume no liability for any harm or damages arising from your use of them. Please review the terms and policies of any third-party site before engaging in any transaction.

SECTION 10 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If, at our request, you send us creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for them, or respond to them.

We reserve the right to monitor, edit, or remove any content we deem unlawful, offensive, or otherwise objectionable in our sole discretion. You agree that your comments will not violate any third-party rights and will not contain defamatory, abusive, or otherwise harmful material.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy. By using our Service, you consent to the collection and use of your information as described therein.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information in the Service is found to be inaccurate, at any time without prior notice.

We are under no obligation to update, amend, or clarify any information on the Service except as required by law.

SECTION 13 – PROHIBITED USES

In addition to any other restrictions contained in these Terms of Service, you are prohibited from using the site or its content for:

• Any unlawful purpose;
• Soliciting others to perform or participate in any unlawful acts;
• Violating any applicable international, federal, provincial, or state laws or regulations;
• Infringing upon our intellectual property rights or those of others;
• Harassing, abusing, or harming other individuals;
• Submitting false or misleading information;
• Uploading or transmitting viruses or malicious code;
• Collecting or tracking the personal information of others;
• Engaging in spam, phishing, or other fraudulent activities;
• Interfering with or circumventing the security features of the Service or any related website.

Any violation of these prohibited uses may result in termination of your access to the Service.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. You agree that your use of the Service is at your sole risk. The Service and all products and services delivered through it are provided “as is” and “as available,” without any warranties, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

In no event shall Quenlo, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including without limitation lost profits, lost revenue, or loss of data, arising from your use of the Service or any product purchased through the Service—even if advised of the possibility of such damages. Some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Quenlo and its affiliates, officers, directors, employees, agents, contractors, licensors, and suppliers from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your infringement of any rights of another.

SECTION 16 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the enforceability of the remaining provisions.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our Services. We reserve the right to terminate your access to the Service at any time, without notice, for any reason, including without limitation for breach of these Terms.

SECTION 18 – ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms of Service shall not be construed as a waiver of such right or provision. These Terms of Service, together with any policies or operating rules posted on this site, constitute the entire agreement and understanding between you and Quenlo regarding your use of the Service and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed under the laws of New York, New York, without regard to its conflict of law provisions.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms at any time by posting updates on our website. It is your responsibility to check our website periodically for changes. Your continued use of the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

Email: support@quenlo.com
Address: 4080 Broadway Ste 133, New York, NY 10032
Phone: 646-413-6137